F.A.Q.

How often should we send our new billing to you?

As often as you choose. We recommend sending new billing consistently on either a daily or weekly basis.

What information is needed to generate a claim?

• New Patient Information Form
• Copy of the patient's insurance card or WC ID card (front and back)
• Copy of the patient's written prescription (if applicable)
• The patient's first superbill (treatment form)

How do we report when treatments are rendered?

We must receive a completed superbill signed by the physician, containing patient name, insurance carrier, CPT codes, ICD codes, referring physician name and referral number, and any applicable modifiers.

How do you handle non-payments from an insurance carrier?

We determine if the denial is valid. Valid denials are written off. Invalid denials are pursued for reprocessing—some carriers require paper resubmission.

How do you handle non-payments from a patient?

We send up to four statements and make follow-up phone calls. After 120 days we recommend turning the account over to collection. We recommend applying a late fee after 30 days without payment.